Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.
The job duties of computer support specialists are varied:
Test and evaluate existing network systems
Perform regular maintenance to ensure networks operate correctly
Troubleshoot local area networks (LANs), wide area networks (WANs) and internet systems
Listen to customers’ descriptions of their computer problems, ask questions to properly diagnose the problem, and walk customers through recommended problem-solving steps
Set up or repair computer equipment and related devices
Train users to work with new computer hardware or software such as printers, word processing software and email
National Median Salary
*Figure represents national average. To view the average salary in your state visit the bureau of labor statistics.
Entry-level education requirement:
High school diploma/GED
Job outlook (2014-24):
Growing faster than average (12 percent projected growth)*